Really gets the bugs

Item arrived with a beat-up box inside a good condition dynatrapoutlet.com box so the damage likely happened at the warehouse. It all was covered in what seemed to be a thick layer of sawdust inside of the box. The base of the stand was scuffed down to the metal, pole doesn't sit steady and will wobble. It also is a lot shorter than expected only coming to about 3 ft or so. I called dynatrapoutlet.com to see if I could get a partial refund due to the damage but they could only return and refund it entirely and this thing is super awkward if you had to ship it back. I opted to keep it since it turns on and will likely get beat-up more outside. I'll update after awhile if it actually reduces the bugs.

We used it all of last summer, it worked great. Then the bulb ran out. I ordered it, my husband tried to change it but the top and bottom part around the bulb, that you have to open to replace it, came apart. You can see in Fig 1 what I'm talking about. The little bit about making sure those don't separate is the last line of the instructions in small print. But if you take it apart, and you lose the female part down the slot, you can't just plug it back in. I pulled the female plug out from the casing with needle nose pliers, cleaned out the casing put in the new lightbulb, cleaned the fan too with a toothbrush (carefully!! can't get the wires in the middle wet). I attached a little wire bag closer to the female part so I can easily pull it out if it gets disconnected again. I cleaned the inside of the plug too, it had sat for months disconnected. Once all put back together it worked perfectly. We're in the north east Georgia mountains and bus reign here. When I first called Dynatrap for help on how to fix the fact the plug had been disconnected I was not helped and the staff were rude.